Why was only a portion of my claim paid?

There are a variety of reasons why your Health Spending Account (HSA) or Wellness Spendig Account (WSA) claim could have been partially paid. A few common reasons for a partial approvals are:

  • Some of the products or services being claimed are not eligible for coverage
  • Your account may only have limited funds available to cover the full expense
  • Your claim may have been paid (or partially paid) by another provider 

Although these are some examples, if you have any questions or concerns regarding your particular claim please contact our Customer Care team on Chat or by email support@ayacare.com or by calling in to us ay 1-888-427-6682.

We'd be happy to help!